Privacy and Cookie Policy

Privacy Policy

In this notice 'we' and 'our' means Brook Automotive Limited trading as Brook Suspension which operates this website.

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information, which is processed in accordance with data protection legislation:

• Your name
• Your contact information, including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information in order to fulfill our obligations relating to the sale of goods or services to you. We may also use the information collected for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable, but we will let you know if a fee is payable when we receive your request. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 Cookie Notice

This cookie notice is for visitors to our website. It sets out how we use cookies.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently.

How do we use cookies?

We collect a small number of cookies to allow users to register to create an account with us in order to purchase from us, and also to allow us to calculate how many visitors we have and how long they stay on our site, which helps us improve our website for a better customer experience.

We believe that your experience of the site would be adversely affected if you opted out of the cookies we use, but we respect your right to choose whether to accept cookies or not.

We have created the guide below to help you decide whether to allow or reject cookies. Please be assured that we do not collect any information which is unnecessary, nor do we use cookies for advertising or to pass personal information on to third-parties.

What types of cookie are there and which ones do we use?

There are two types of cookie:

1 - Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

2 - Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies. We do not use 'targeting' or 'advertising' cookies.

Strictly necessary cookies

These are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Examples of how we use ‘strictly necessary’ cookies include:

• Setting unique identifiers for each unique visitor, so site numbers can be analysed.
• Allowing you to sign in to the website as a registered user.
• Performance cookies collect data for statistical purposes on how visitors use a website, they don’t contain personal information such as names and email addresses, and are used to improve your user experience of a website.

Performance cookies

Here are some examples of how we use performance cookies:

• Gathering data about visits to the website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from.

Functionality cookies

These allow users to customise how a website looks for them: they can remember usernames, language preferences and regions.

Here are some examples of how we use functionality cookies:

• Storing the contents of your basket so you can browse the website for other products without losing what you have already selected.
• Storing your user preferences on Your Account page.
• Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.

How do I control my cookies?

You should be aware that any preferences will be lost if you delete all cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our website for these reasons.

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

How to manage your cookies on the 4 main browsers.

Managing performance cookies

Don’t forget that by not allowing performance cookies, this stops us from being able to learn what people like or don’t like about our website so that we can make it better.

Advertising cookies

We do not use cookies to deliver ads, whether for ourselves or for third-parties.

User agreement

If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. For instance, the site won’t be able to recognise your customer ID, meaning that you may not be able to access functionality linked to your account, such as previous orders and saved items.